Products that are stocked in our distribution centers ship out within one business day after ordering, and should arrive within 5 business days if they are shipped via ground parcel service. Larger orders and large equipment will ship by common carrier truck and take up to 7 business days to receive. Products shipping directly from the factory are noted on our website and these take anywhere from 1-1/2 to 6 weeks, depending on the products. Custom furniture generally takes 4 to 6 weeks for delivery. If timing is critical, please call 1-866-636-2338 for current estimated lead time of a specific product. Standard Shipping is ground or provided via common carrier • Please be sure to have enough help and/or the proper equipment for unloading merchandise upon delivery. Truck drivers provide delivery service and are not required to provide assistance unloading. Liftgate is an optional service that will place the new item on the ground. You will be responsible for unpacking and placing the items inside your location. White Glove is an optional service that is quoted on a per delivery basis for large equipment truck deliveries. Service can include un-boxing of equipment, uncrating and setting in place, and removal of packaging. This service is not available for ground parcel service deliveries. CHECKING & UNLOADING INSTRUCTIONS FOR SMALL PACKAGE AND TRUCK SHIPMENTS We take great care in filling, checking and packing your order. On rare occasions, a package may be lost or damaged in transit. At the time shipment is received: • Observe entire shipment for visible damage and correct amount of pieces. • Make notation of shortage or damage on all copies of the freight bill. • Sign for the number of pieces, not the number of skids. • Unpack cartons immediately to check their contents for possible damage. • If damage (hidden or concealed) is discovered, save the carton, request inspection report immediately from the carrier. Follow up request in writing, and call our Customer Support Department. 1-800-328-9400.• Concealed damage must be reported and inspection requested within 5 days.
DO NOT RETURN DAMAGED ITEMS TO SUPERIOR PRODUCTS WITHOUT PRIOR WRITTEN AUTHORIZATION.