How long will it take to get my products if I order them online today?

Products that are stocked in our distribution centers ship out within one business day after ordering, and should arrive within 5 business days if they are shipped via ground parcel service. Larger orders and large equipment will ship by common carrier truck and take up to 7 business days to receive. Products shipping directly from the factory are noted on our website and these take anywhere from 1-1/2 to 6 weeks, depending on the products. Custom furniture generally takes 4 to 6 weeks for delivery. If timing is critical, please call 1-866-636-2338 for current estimated lead time of a specific product.

What forms of payment do you accept on your website?

We accept Visa, Mastercard, American Express, and Discover credit card payments only.

Is sales tax added to my order?

Yes, your state and local sales taxes are calculated and added to your order total if your order is shipping to a state that collects sales tax.

If I have questions about a product while I'm on your website, can I chat online or call someone for more information?

Yes, you can use our Boldchat online chat feature and contact our Sales or Customer Support departments. The link is at the top of the homepage and is entitled Live Support. Our Sales department can be reached at 1-866-636-2338. Boldchat operators and sales department representatives are available from 7:00AM to 7:00PM Central time Monday through Friday, and from 8:00AM to 2:00PM Central time on Saturday. Please email us during non-business hours.

Do you have showrooms or stores where we can see your products?

Yes, we have US Foods Culinary Equipment and Supplies™ store locations throughout the country where many of our stocked products can be seen and purchased. Click here to visit our Store Locator.

Do I have to be affiliated with a restaurant, hotel, or bar to be a customer of US Foods Culinary Equipment & Supplies?

No, we have customers from many different industries purchasing from us, as well as home customers. We offer the same everyday low prices to ALL of our customers.

How do I locate the US Foods division closest to me?

We have US Foods locations throughout the country. Visit Division Locator to get contact information.

What should I check for when receiving and signing for a shipment?

• Verify the number of cartons received compared to the freight bill count.
• Inspect all packages prior to signing for the delivery. If you sign for the delivery without noting damage, you have accepted a damaged piece of equipment and will be involved in resolving the problem of the damage.
• After uncrating the product and finding damage, please report this immediately to US Foods.
• Do not move the merchandise from the location.
• Save all of the carton and packing materials if any inspection will be required.

How can I determine if there is freight damage?

• Watch for crushed corners, puncture holes, and/or broken pallets, as these may indicate damage to the merchandise inside.
• If you find even the slightest damage, note "damaged shipment" on the freight bill and have the driver acknowledge the damage by signing all copies of the freight bill. Keep a copy and call US Foods immediately.
• It is in your best interest to uncrate and inspect the merchandise immediately.

What are my delivery options if a product is not stocked at my US Foods™ division?

• Tailgate Deliveries: The driver will only be responsible for bringing the equipment to the back of the truck and will not assist in unloading the equipment.
• Loading Dock Deliveries: The truck will bring your product up to your loading dock. You or your employees are responsible for unloading product.
• Optional Lift Gate Deliveries: The independent commercial truck will deliver the merchandise in a truck that has a lift gate. Your product will be lowered to ground level for you or your employees to bring into your business. Additional charges may be applied to your delivery.
• Call Before Delivery: The independent carrier will contact you before delivery to let you know what day they will make the delivery. The truck company can not make an appointment for a specific time of the day but can sometimes narrow it down to a window time such as 8:00AM to 12:00PM.
• Inside Deliveries: In the case of heavy items that you can not move into your building without assistance, please advise your Territory Manager so that arrangements can be made. Additional charges may be applied to your delivery.
• Disposal of old equipment: Your shipping costs do not include the removal of old equipment. Special arrangements must be made through your Territory Manager for removal of old equipment.
• Set-in-Place Delivery: If you need a piece of equipment unloaded, uncrated, assembled, and moved into the final position, this should be communicated to your Territory Manager. Arrangements should also be made with a local plumber, gas, or electrical company to ensure proper installation of equipment.